Our Service Standards

 

  • To view the general Insurance Brokers Code of Conduct that our services are bound by please click here

 

  • The Financial Services Guide (General Insurance) contains information about our services and charges, your rights as a client and other things you need to know in relation to insurance matters including how any complaints you may have will be dealt with.

     Financial Services Guide        Issued : 1st March, 2009

 

  

 

 

  •  Disputes (Internal & External Disputes Resolution)
      Clients not satisfied with our services should contact our Complaints Officer.
      We are members of the Financial Ombudsman Service (FOS), a free
      consumer service. Further information is available from our office, or you
      can contact the Financial Ombudsman Service (FOS) directly on
      1300 780 808 or visit www.fos.org.au.